Accessibility statement
Accessibility at My Telly
TV listings should be easy to use, whatever technology you rely on.
Accessibility in practice
The areas guiding our work
Screen-reader structure
Meaningful headings, landmarks and schedule relationships help assistive technology interpret a page.
Keyboard access
Controls should work without a mouse, with visible focus that makes a user’s position clear.
Readable presentation
Colour contrast, resizing, reflow and clear content all contribute to a more usable experience.
Practical feedback
Reports from people using assistive technology help us identify barriers and prioritise improvements.
Our commitment
Making television listings easier for everyone
My Telly is committed to making our website usable by as many people as possible, including people who use screen readers, keyboard navigation, magnification and other assistive technologies.
Our current goal is to improve the website in line with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Accessibility is part of our ongoing design and development work, not a one-time project.
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Listen to users
Feedback from people using assistive technology helps us identify real barriers and prioritise useful improvements.
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Improve in stages
We are reviewing important journeys and updating older areas of the website as our pages and services evolve.
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Use established guidance
WCAG 2.2 Level AA provides the benchmark for the accessibility work we are undertaking.
TV guide accessibility
Navigating our TV listings with a screen reader
The redesigned TV guide is intended to give its visual schedule a meaningful table-style structure for assistive technology as well as a clear presentation on screen.
- Rows and columns: channels are identified as row headings and times as column headings, making the schedule easier to explore in a familiar structure.
- More informative programme links: links can provide the full programme title, start time, channel and useful details such as New, Film, Sport, On now or Favourite when applicable.
- Skip to TV listings: keyboard and screen-reader users can move directly past the guide controls to the schedule.
- Keyboard focus: visible focus indicators help keyboard users understand where they are on the page.
One guide, different ways to navigate
Visual layout alone should not be the only way to understand a schedule. Semantic structure and useful link descriptions are central to the guide experience we are working towards.
Where we are now
Accessibility is an ongoing process
Our current position
We have not yet completed an independent accessibility audit of every page and are not making a formal site-wide WCAG conformance claim at this stage. We are publishing this statement to be clear about the work completed so far and the improvements still ahead.
Areas we are reviewing
- Keyboard operation and visible focus
- Page headings, landmarks and link descriptions
- Text readability, resizing and colour contrast
- Forms, messages and dynamically updated content
Known limitations
- Some older pages may not yet provide the same accessibility as recently updated pages.
- Third-party advertising and embedded services may include elements that are outside our direct control.
- Other barriers may exist that we have not yet identified.
Accessibility feedback
Tell us if something is not working
If you encounter an accessibility problem, please let us know. We value practical feedback and will use it to help prioritise future improvements.
It helps if you include:
- the address of the page where the problem occurred;
- what you were trying to do and what happened;
- your device and browser, if known; and
- the screen reader or other assistive technology you were using, if applicable.
Help us identify your message
Please mention “accessibility” in your message so we can identify it quickly.