Help & support
Contact My Telly
Quick answers
You may not need to wait for a reply
Start with the most common My Telly questions below. Each link opens the full answer on our UK FAQ page.
Your account
Sign in, update your details or manage your account.
Listings & providers
Set up accurate local schedules and report a listings problem.
Personalise My Telly
Shape your guide around the channels and programmes you watch.
Watching & apps
Understand where to watch and how to take My Telly with you.
Before you send
A little detail helps us help you
Tell us exactly what happened and where. Please never include your password or any payment information.
For a listings issue
Include your location, TV provider, channel, date, time and the programme shown incorrectly.
For an account issue
Use the email address attached to your account, but do not send us your password.
For programme feedback
My Telly does not make or broadcast programmes. Please contact the relevant broadcaster directly.
Make contact
Send us a message
Still need a hand? Complete the form below and include as much useful detail as you can, so we can point you in the right direction.
