Best friends Helen and Phil host the week's third visit at Tottington Manor in West Sussex. Sam and Claudia are bowled over by the decor, but some guests raise their eyebrows at the high prices. An afternoon at a local rum distillery makes Helen and Phil the toast of the town. The hosts can't stop smiling when they run through their feedback - until some comments right at the end spoil things and give Helen an axe to grind for payment day