Behind the scenes of the exclusive five-star hotel in the heart of London's Mayfair, meeting the staff who keep it running 24 hours a day. They include in-house florist Ros, who prepares the lobby and room decorations and Boomy, who is responsible for cleaning every carpet in the hotel. Meanwhile, assistant housekeeping manager Gyorgy has trouble with a squeaking wardrobe door and an offensive dent in a wall